FAQ
GOT QUESTIONS?
Good. Here are the answers — straight, no fluff.
WORKING WITH RBG SURFACES
Do you offer fabrication or installation?
Nope — and we're upfront about that. We're a stone supplier. We source the slabs, you pick what you love, and we connect you with the best local fabricators in the Treasure Valley to handle the cutting, templating, and install. Need a referral? Just ask — we've got a solid list.
How do I get pricing?
You don't need to go through a fabricator to get pricing — you can come straight to us. Reach out and we'll put together a full installed estimate for you: stone, fabrication, installation, and any extras. Pick your slab, and we'll take it from there.
How long can you hold a slab for me?
We offer a complimentary Hold for up to 7 business days. After that, a deposit for stone is required. Good stone moves — we don't want you to lose yours.
Do I need an appointment to visit the showroom?
Walk right in. We're open Monday through Friday, 9am–5pm, and Saturday 10am–3pm. No scheduling required — though if you want dedicated one-on-one time with our team, calling ahead never hurts.
What should I bring when I visit?
Bring samples of your cabinets, flooring, paint colors, and backsplash if you have them. The more context we have, the better we can help you find a stone that actually works in your space — not just one that looks good on its own.
UNDERSTANDING YOUR STONE
What's the difference between granite and quartz?
Granite is 100% natural stone — pulled from the earth, cut, and polished. No two slabs are exactly alike. Quartz is engineered — about 95% ground natural quartz combined with resins and pigments. More consistent in appearance, non-porous, and a little lower maintenance.
What's the difference between quartz and quartzite?
Easy to mix up, completely different things. Quartz is man-made — manufactured in a factory. Quartzite is a natural stone formed deep in the earth, 100% the real thing. Same naming, very different materials. We'll make sure you know exactly what you're looking at.
What types of stone do you carry?
We carry natural stone (granite, marble, quartzite, dolomite, and more), engineered quartz, and sintered stone surfaces. Our inventory rotates — the best way to see what's available is to come in or check the live inventory.
Why is pricing different for each color?
A few reasons. More complex patterns and movement require more labor to manufacture. The raw quartz components themselves vary in price based on color, clarity, and availability — similar to how different grades of diamonds are priced differently. The more intricate the stone, the more it costs to make.
Do all slabs of the same color look identical?
For quartz, yes — largely. Each slab from the same production batch will be consistent. If your project needs multiple slabs, grab them from the same batch to be safe. For colors with more movement and pattern, there's naturally a bit more variation between batches. Natural stone, on the other hand, is always unique — no two slabs are ever exactly the same.
CARING FOR YOUR STONE
Does quartz stain?
Quartz is non-porous, so it won't absorb wine, oil, juice, or grease under normal use. It's highly stain resistant — but not stain proof. Wipe up spills before they dry and you'll be fine.
How do I clean quartz?
Mild dish soap, warm water, and a soft cloth. That's it for daily cleaning. Rinse and dry after. Skip the bleach-based cleaners and abrasive scrub pads — they're not needed and they'll dull the finish over time.
Does quartz need to be sealed?
Yes — and we actually recommend it. Quartz should be sealed by a professional Perma Treat technician or through a Perma Treat package purchased through RBG Surfaces. We sell Perma Treat packages in-house, so ask us about it when you're selecting your slab.
Can I put hot pans directly on quartz?
We'd recommend against it. Quartz is heat resistant up to a point, but the resin binders can discolor under sustained high heat. Use a trivet. It's a simple habit that protects a big investment.
Can quartz be used outdoors?
No. Quartz handles indoor sunlight just fine, but prolonged outdoor exposure will cause fading and warping over time. For outdoor applications, talk to us — there are better material options.
Can quartz be used near a fireplace?
Not directly adjacent to the firebox or any open flame. The resin can discolor at very high temperatures. As a surrounding material away from direct heat? That's a conversation worth having with your fabricator.
START YOUR PROJECT
SKIP THE
MIDDLEMAN.
GET YOUR FULL INSTALL ESTIMATE
No need to go through a fabricator. Inquire directly for a full installed estimate.
OUR YARD
5103 N Sawyer Ave, Garden City, Idaho 83714
HOURS
Mon – Fri: 9:00 am – 5:00 pm
Saturday: 10:00 am – 3:00 pm
DIRECT LINE
208-508-1918